Step Up or Step Out: How to Handle Difficult Conversations Without Conflict
One of the most common challenges for leaders—at all levels—is dealing with difficult people or underperformance. Many avoid these conversations altogether, which leads to frustration, resentment, and a breakdown in team culture. In this practical and engaging session, Jonno White shares his proven Step Up or Step Out framework for navigating difficult conversations with clarity and confidence. Based on his bestselling book, this session equips leaders with tools to manage underperformance constructively—without unnecessary conflict or drama.